Over the past few years, Intelligent Automation (IA) technologies have evolved from operational to highly strategic tools, offering impressive returns in productivity, compliance cost avoidance, and employee retention. A study by SS&C Blue Prism, conducted by Forrester Consulting, discovered that IA can provide an overall net present value of $53.4 million per customer over three years.
As covered by James Bourne on Artificial Intelligence News, these technologies are no longer merely about executing simple tasks. The advent of AI and generative AI is allowing IA to handle complex processes, such as extracting data from documents and structuring unstructured information to drive or complete a process.
The significance of these developments cannot be overstated. IA is revolutionizing various industries, from healthcare to finance to retail, by providing substantial cost savings and efficiency gains. For instance, one healthcare client of SS&C Blue Prism reported savings of over $140 million on cost avoidance and recoup. Another client developed a bot that recouped overtime pay for nurses and staff during the pandemic, resulting in a $43 million benefit.
The process of leveraging IA involves capturing ‘lightning in a bottle’ – transforming a brilliant idea into a practical solution. This is where SS&C Blue Prism comes in, helping clients reimagine their processes and transform their operations. Dan Segura, the enterprise sales manager at SS&C Blue Prism, explains that the true power of IA lies in combining business expertise with the transformational capabilities of IA’s digital workforce, resulting in ‘magic’.
These advancements are not limited to large corporations. Segura argues that any organization, regardless of industry, can benefit from IA. The key is to empower ‘citizen builders’ within the organization, equipping them with the tools and knowledge to implement IA solutions.
However, the implementation of IA is not a ‘set it and forget it’ process. It requires continuous improvement, regular updates to business rules or regulatory compliance, and constant monitoring to ensure agile responses to changes.
In essence, the successful deployment of IA requires a blend of inspiration, perspiration, and discipline. It involves capturing innovative ideas, building out the capabilities to execute these ideas, and maintaining discipline to ensure the ongoing effectiveness of the implemented solutions.
Clearly, IA has the potential to be a game-changer in any industry. By providing the tools and expertise to harness this potential, SS&C Blue Prism is helping organizations navigate the future with confidence and drive business transformation. As Segura puts it, “SS&C Blue Prism opens up that door to enable your citizen builders really make an impact and deliver strategic benefits to the company.”
As an AI-first agency, we understand the transformative power of technologies like intelligent automation. We’re passionate about helping businesses leverage AI to ensure their success in a rapidly evolving technological landscape. Whether you’re looking to reduce costs, find new markets, or unlock brand new opportunities, we’re here to help you navigate the future with confidence.
